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Customer Experience

MaxMoney revs up response time for digital services with Nutanix

Digital Transformation

Doctor Anywhere picks Vonage to boost services in SE Asia

Customer Experience

Zendesk and the art of Mailchimp’s customer support operations

Customer Experience

AIA Vietnam, Tiki whip up insurance cum e-commerce platform

Cloud

Philippine crisis hotline helps more people thru CCaaS

Customer Experience

Singapore’s Novu wraps up $350-million merger with China’s Xingkeduo

AI & ML

Singapore brands turn to AI to enhance customer engagement

Customer Experience

Oona Insurance, InsureMO team up for digital push in SE Asia

Big Data & Analytics

PTT OR taps Cloudera for integrated retail and fueling CX in...

Customer Experience

Being obsessed with empathy when transforming customer experience

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AI & ML

Agentic workflows drive demand for data: Confluent CTO

Agentic AI exposes limits of batch systems. Confluent CTO Stephen Deasy explains why real-time data is becoming critical.

Why Indonesia and Philippines drive Geotab growth

AI is creating jobs, not eradicating them: OpenText CPO

SaaSpocalypse: Rimini Street CFO on what the market is saying

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