Capgemini bolsters CX for M1

Capgemini has implemented a transformed digital platform for M1 Limited in Singapore, leveraging its regional capabilities in user experience design as well as its collaboration with Sitecore. M1 is a communications provider with 2 million customers.

Capgemini conceptualised and developed an integrated e-commerce, web content, and marketing solution — built and hosted on Sitecore’s e-commerce content management system — integrated into the backend systems, to provide an improved digital experience to M1’s customers.

The development of an intuitive and streamlined website allows M1’s customers to easily understand and make decisions based on individual needs and preferences.

An e-commerce, web content and marketing solution, integrated with the backend systems, provides an improved digital experience for M1’s customers. A robust foundation now in place for M1 to continue to improve its in-store experience and self- service solutions for both consumer and enterprise customers.

The solution also provides a robust foundation for M1 to continue improving its in-store experience and self-service offerings catering to all its customers.

“The enhanced digital platform has enabled M1’s customers to intuitively navigate through the new website and to build their own plans on-the-go,” said Mustafa Kapasi, chief commercial officer of M1.