KB Kookmin Bank signed with DeepBrain AI a technology supply agreement, including the implementation of South Korea’s first kiosk-type “AI banker.”
Since March 2021, DeepBrain AI has been working closely with AI bankers to improve functions and enhance performance by piloting AI bankers in the AI experience zone located at KB Kookmin Bank’s Yeouido headquarters.
As a result, the Seoul-based AI specialist succeeded in commercialising AI human-based kiosk products for the first time in the country, drawing great attention from the IT industry as well as the financial sector.
DeepBrain AI’s AI human technology creates a virtual human capable of real-time interactive communication. It implements AI that can communicate directly with users by fusion of speech synthesis, video synthesis, natural language processing, and speech recognition technologies.
As a technology that can realise complete contactless service in various fields, banks have the effect of providing a secure counseling service to customers who prefer non-face-to-face in accordance with the COVID-19 situation, and shortening customer waiting time through faster response.
The AI banker greets customers when they arrive at the kiosk and provides answers to their questions. All answers go through the process of deriving optimal information based on KB-STA, a financial language model developed by KB Kookmin Bank, and delivered to customers through the AI banker’s video and voice implemented with DeepBrain AI’s AI human technology.
Specifically, it is possible to guide how to use peripheral devices such as STM (smart automated machine), ATM, and pre-writing service, introduce financial products, and guide the location of the kiosk installation point.
In addition, the AI banker, with idle-mode, can make natural gestures such as moving hands, nodding, and tidying up clothes during conversation maximising user experience from the customer’s point of view.
KB Kookmin Bank’s AI banker modeled and implemented one male and one female model, and used their actual audio and video data.
“The AI banker has endless possibilities that can be used for customer service with a variety of devices such as mobile devices as well as kiosks in the future,” said DeepBrain AI CEO Eric Jang.