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Customer Experience

Nearly half of consumers want more online services after pandemic

Customer Experience

Lazada, ComfortDelGro Taxi allow shop-and-ride in-app

Customer Experience

Putting the ‘omni’ in omnichannel is key to customer loyalty

Digital Transformation

Retail DX banks on online-to-offline customer experience

Big Data & Analytics

APAC firms turn to hybrid workplace for agility, insights

Customer Experience

DTDC’s last-mile transformation through AI

AI & ML

Singapore brands turn to AI to enhance customer engagement

Customer Experience

Maxi-Cash takes the neobanking path with MatchMove

Customer Experience

Vietnam’s OCB picks Backbase for to omnichannel push

R&D

Hyundai Motor boosts mobility value chain with Singapore R&D centre

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FEATURES

Strategy

Marketing tech should be more people-focused: NetApp CMO

Strategic storytelling drives NetApp’s marketing efforts as CMO Gabie Boko envisions technology that fosters personal connections.

IoT interoperability is still a challenge: StarHub CTO

How Grab’s cloud strategy opened new innovation routes

Freyabadi Indotama breaks the mould with automation

OPINION

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