Changi Airport Group (CAG) will commit Singapore $10 million over two years to upskill its 2,000 employees in adaptive, technological and technical skillsets to prepare them for new jobs and tasks to be created by the company’s digital transformation.
For this, CAG signed with the Singapore Manual & Mercantile Workers’ Union a memorandum of understanding to form a company training committee.
Under the initiative, CAG employees will have the opportunity to attend up to 10 days of digital-focused training over the two years, including a growth mindset programme that will strengthen their readiness to embrace new technology.
They will be offered courses and workshops to build competency in digital skills such as data, robotic process automation, programming, as well as User Interface/User Experience (UI/UX) design. A customised SkillsFuture for Digital Workplace course will also be available for support staff.
CAG has been working with start-ups and innovation-driven companies to develop and demonstrate new technology solutions in a live airport environment to stay relevant to customer needs and preferences.
Opened last August, the DIVA (Digital Innovations Ventures Analytics) Hub is a collaboration space designed to foster ideation and experimentation across multi-disciplinary teams with new roles such as Product Owners, UX/UI designers, and Data Scientists.
With the DIVA Hub, customised solutions can now be developed in-house over shorter periods of time through agile development iteration methods. This new way of working in teams, made up of people from CAG and its partners with relevant digital expertise, helps break down silos and strengthen in-house competencies as CAG grows its digital capabilities.
“With technology enabling new business models to disrupt the travel landscape, the customer journey is evolving with an expectation for seamless travel experiences,” CAG CEO Lee Seow Hiang said.
“Looking ahead, with Terminal 5 coming onstream in about a decade, the scale of our operations will double, and technology will continue to transform airport operations and the way we work,” Lee said. “With this investment in digital-focused training, we hope to establish a relevant, ready and resilient workforce.”
