Parkway Pantai in Singapore taps UCARE.AI for better patient experience

Four hospitals in Singapore operated by private healthcare provider Parkway Pantai are now using the AI-powered Pre-Admission Cost of Hospitalisation Estimation (APACHE) system of start up UCARE.AI.

Parkway Pantai’s Price Guarantee Programmes (PGP) will offer patients greater certainty and transparency in hospitalisation fees, so they can make well-informed decisions on medical treatment options.

“Core to our mission is the ability to help healthcare providers leverage AI to provide better patient experiences at every stage of the hospital journey,” said Neal Liu, rounder and CTO of UCARE.AI.

“The introduction of PGP by Parkway Pantai underscores APACHE’s ability to lead a paradigm shift in how patients understand hospitalisation bills, and make decisions on treatment options,” Liu said.

Using artificial intelligence and machine learning algorithms, APACHE analyses a various parameters specific to the individual patient to predict the patient’s bill size from pre-admission until their eventual recovery.

As a highly intuitive system, APACHE accounts for dynamically changing factors during the hospitalisation journey, such as disease aggravation, unexpected complications, or unplanned surgeries to generate personalised healthcare bills with an 82% accuracy rate on average.

After using APACHE for a year, Parkway Pantai’s launch of PGP indicates their confidence in UCARE.AI’s solution to provide highly-accurate predictions to offer guarantee prices for selected medical procedures.

With the PGP, Parkway Pantai’s patients will be guaranteed prices for six common medical procedures, even if related complications arise and require additional treatment for up to seven inpatient days.

The introduction of PGP by Parkway Pantai marks yet another milestone for UCARE.AI in its mission to empower patients to make well-informed decisions on healthcare expenditure. 

Providing price guarantees also negates the need for patients to have financial counselling, and may focus their energies on recovery instead. For healthcare providers, this offers greater operational efficiencies with automated processes and augmented insights.