Thomson Hospital Kota Damansara taps T-Systems for expansion drive

Thomson Hospital Kota Damansara (THKD) in Malaysia has engaged T-Systems Singapore to enable the digital transformation of the flagship hospital of TMC Life Sciences, with the aim of enhancing patient experience, improving patient outcomes, and driving operational efficiency.

“When we embarked on this expansion programme to add 400 beds, we decided to future-proof our offerings and embark on a digital transformation that would support our vision to provide patient centred services and integrated, value-based healthcare,” said Nadiah Wan, executive director and Group CEO of TMC Life Sciences.

The first phase of the digital transformation started in November 2020 and is expected to be completed in 2023. T-Systems will implement SAP ERP and healthcare offerings SAP Patient Management and the SAP Cerner solution, while also setting up the medical group’s digital infrastructure on a public cloud.

“We partnered with T-Systems because they have a proven track record of implementing SAP for Healthcare solutions in Southeast Asia and Europe with an end-to-end solution that optimises operational efficiency in the finance, procurement, revenue cycle management and EMR functions,” said Wan.

She noted that this was also a fully integrated system from front to back with best-practices in place, allowing TMC group to make a large leap instead of incremental steps in their transformation.

T-Systems optimised accessibility for THKD with a real-time dashboard where staff could remotely access medical records, manage patient experience, order supplies and expedite the billing process— all in one place.

“Once the migration is completed, patients can receive their hospital bills within minutes instead of hours, which is a huge bonus to enhancing patient experience with THKD,” said Andy David, healthcare director at T-Systems. 

“Moreover, hospital staff can easily manage schedules, hospital equipment needs and supplies without consulting multiple sources, which results in bolstering the quality of care THKD can deliver for patients,” said David.

THKD currently keeps 200 beds and has over 100 trained medical and surgical consultants. Once the expansion is completed, the new facility will have a combined capacity of 600 beds, 12 state-of-the art operating theatres, 154 outpatient specialist clinics and an integrated cancer and nuclear medicine centre amongst other key tertiary healthcare services.