Bank deploys SenseTime’s AI receptionist in Hangzhou

Artificial intelligence developer SenseTime has deployed its “Digital Human” receptionist technology to the Agricultural Bank of China Zhongshan Branch in Hangzhou to assist duty managers.

Powered by SenseTime’s self-developed technologies, the Digital Human is a virtual receptionist on screen, can interact with customers, answer enquiries and provide services by mimicking human interactions.

The technology “has effectively improved the branch’s service quality and operational efficiency,” as it helps streamline the work of duty managers who are responsible for handling customer enquiries and providing guidance as customers enter the bank.

Hong Kong-based SenseTime introduced the tailored-made Digital Human receptionist which can detect, greet and interact with customers automatically, and provide personalised guidance and services. 

The human-like interactive AI receptionist helps lessen the duty manager’s workload and “creates a brand-new banking experience” for customers by helping them explore more service offerings and hence capture more business opportunities.

Besides offline customer engagement, SenseTime has also upgraded the online service platforms of some major state-owned banks and financial institutions. Digital Human enables online customer service on their mobile apps where the 3D cartoon character guides user journeys, whether it is setting up a bank account or seeking other banking services. 

When the Digital Human struggles to answer complex questions, a human customer service officer monitoring the process will take over remotely, to ensure the efficiency and performance of online services.

Digital Human integrates SenseTime’s deep learning technologies including AI animated character simulation and natural language processing abilities to achieve human-like interactions with users. 

So far, the technology supports 10 voice commands and identifies over 10 facial expressions or body language, promising a fun human-machine interactive experience. It can also be customised to answer frequently asked questions and handle tasks for different industries and scenarios including cultural tourism, healthcare, retail, enterprises, and gyms.

SenseTime said it will continue its research and development efforts and explore more possibilities of AI technologies to improve and empower businesses.