Singapore firms lead in going digital

Photo by Goh Rhy Yan

Organisations in Singapore are ahead in the race to becoming a digital native enterprise — one that can scale its operations and innovate better than others can — according to a new IDC and Dynatrace report covering Asia Pacific including Japan.

The report shows that organisations must become a digital native enterprise by overcoming five digital deadlocks – outdated KPIs, silos of transformation and innovation, having limited expertise and poor tactical plans.  

Rafi Katanasho, CTO at Dynatrace Asia Pacific, said there is a growing digital divide occurring within every country in the region between organisations that are digitally progressing (38%) and those that are digitally distraught (62%) and struggling with these deadlocks.

Of the 100 enterprise-level organisations surveyed in Singapore, a large majority of them are aggregating disparate data across tradition enterprise, cloud, and external sources. Of these, 77% are building out an intelligent enterprise core leveraging data management, cognitive, artificial intelligence (AI) and machine learning (ML) technologies.

However, there is still room for organisations in Singapore to leverage AI-augmented software analytics to automate IT operations. This is because 37% of Singapore organisations still have a separate digital IT and core IT technology architecture, even though this figure is higher than 29% across APJ.

Findings also show that organisations are still focusing most on customer experience applications (72% Singapore, 65% APJ) and migration to cloud-based applications (76% Singapore, 59% APJ).

Only 33% of Singapore organisations surveyed had an integrated enterprise-wide digital transformation strategy compared to 27% in APJ. This, despite 68% of Singapore organisations having introduced digital KPIs (compared to only 54% in APJ).

Also, only 30% of Singapore organisations have an external facing digital platform, or enterprise-wide integrated platform architecture, which is below the average of 34% in APJ.

“Many organisations are not yet fully committed to digital transformation and therefore make short-term investment decisions,” Katanasho said. “These organisations face a long road ahead as the digital divide grows, regardless of where they are based in the region.”