DevOps – transforming the way your business innovates
The world has changed its cadence. Before the turn of the millennium, business processes and systems used to run at a linear, sequential pace within more circumscribed and defined parameters. But we have progressed....
Are AI-powered contact centres a hype or reality?
‘Digital transformation’ – or DX – has been a buzzword for nearly a decade with Conversational artificial intelligence (AI) playing a key role as many businesses look to achieve streamlined operations while delivering new...
Legacy systems make you susceptible to cyber attacks
Legacy systems, or outdated software and hardware that are still in use, are still found at the heart of not just large organisations, but also smaller firms that have been operating for a long...
Why observability needs a seat at the boardroom table
As we edge closer to 2022, observability as an organisational capability is still seen by most companies as a technical concept that should live within the realm of IT and engineering. For those who see it...
Protecting supply chains: The recipe against ransomware
With ransomware attacks targeting supply chains, enterprises must implement better security strategies to protect themselves. Here are a few ways how.
Securing Singapore’s flexible workers with zero trust
As flexible work becomes more widespread, companies need to secure BYOD programs through zero trust. Here's why.
How can real-time personalisation drive your CX strategy?
Financial institutions can stay competitive by improving customer experience through digitalisation. Here are some ways how.
New extortion techniques and the rise of new hacking groups in 2022
While APAC has more digitalisation, it's also a cyberattacks hotspot. Here are the trends that will likely impact businesses in the region.
Customer experience priorities for brands in 2023
Here are the key customer experience (CX) priorities for brands and CX this year, and what CX leaders should consider.
APAC retailers use tech for personalised shopping experiences
Explore how retailers in APAC are adapting to consumers' desire for immersive shopping experiences with digital technologies.
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Iress, Lenskart zoom in on a better customer experience
Delve into how Iress and Lenskart are harnessing AI to transform customer experience and streamline operations effectively.
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