AI-based app enables online medical consultations in Malaysia

Photo courtesy of Prudential Assurance Malaysia

Prudential Assurance Malaysia has launched “Pulse”, an app with artificial intelligence (AI), in collaboration between Prudential and the United Kingdom’s Babylon Healthcare Services, DoctorOnCall and AIME.

Pulse users will not only be able to monitor their health status, but also consult with a qualified doctor online and get medications delivered directly to their doorstep.

“This app is capable of helping users to prevent and protect themselves from diseases,” Prudential Asia CEO Nic Nicandrou said.

“Malaysians spend 14 hours a day with their digital gadgets and 71% of health searches are done using mobile phones while 23% of downloaded apps from the internet are health-related,” Prudential Assurance Malaysia CEO Gan Leong Hin said.

“Therefore, Prudential devotes its efforts to provide Malaysians with valuable and easy-to-use services whenever and wherever they are,” Gan said.

Pulse assesses the user’s health including lifestyle, mental health, internal organ health and future disease risk through questionnaires. The app provides information about their current health as well as to provide awareness on aspects that needs to be improved.

Also, Pulse incorporates the “Symptom Checker” function. Through a question and answer session, this app will provide users with possible diagnosis or cause of symptoms. Then, the user can choose to consult with a doctor for only one ringgit (about $0.24).

Maran Virumandi, co-founder of DoctorOnCall, said that online consultation through Pulse allow users to consult with qualified doctors that are registered with the Malaysian Medical Council as well as receive online prescriptions and medication.

The doctor will conclude a diagnosis and recommend the appropriate treatment and issue an electronic prescription if necessary. After the consultation, if required, medications will be sent directly to the patient.

Pulse also provides information on dengue through the dengue alert function. The app is available in Bahasa and English.