4 big telcos ally to whip up new AI-based offers

SK Telecom, Deutsche Telekom, e&, and Singtel have formed the Global Telco AI Alliance to create a new customer experience using AI technology. 

The four members of the Global Telco AI Alliance agreed to make joint efforts to accelerate AI transformation of the existing telco business, and develop new growth drivers through new AI-powered business models. 

The four partners will jointly develop the Telco AI Platform by combining their respective technologies and capabilities. 

The platform is expected to serve as the core foundation for new AI services, including those designed to improve the existing telco services, digital assistants, and super apps that offer a wide range of services. 

To facilitate the cooperation, they will form the Global Telco AI Alliance Joint Working Group, which will have detailed discussions on issues such as co-investment opportunities and the co-development of the Telco AI Platform to reach a definitive agreement. 

The issue of designating a C-level officer from each company to coordinate the overall collaboration will be discussed.

The four telcos also plan to support each other in operating AI services and apps in their respective markets and cooperate to build an ecosystem. 

Ryu Young-sang, CEO of SKT, said that the launch of the Global Telco AI Alliance marks the beginning of a new journey to innovate our business models while the telcos grow together with their global partners. 

“Through collaborative efforts, we will accelerate AI transformation of all industries, provide new value and experience to our customers, and lead the growth of the global AI ecosystem,” said Ryu. 

Claudia Nemat, board member for technology and innovation at Deutsche Telekom, said that in order to make the most of the possibilities of generative AI for customers and the industry, the four telcos want to develop industry-specific applications in the Telco AI Alliance. 

“I am particularly pleased that this alliance also stands for bridging the gap between Europe and Asia and that we are jointly pursuing an open-vendor approach,” said Nemat. “Depending on the application, we can use the best technology. The founding of this alliance is an important milestone for our industry.”

Khalifa Al Shamsi, CEO of e& life, said the Alliance’s shared goal is to redefine industry paradigms, establish new growth drivers through AI-powered business models, and pave the way for a new era of strategic cooperation. 

“This alliance will enable us and our ecosystem of partners to significantly expedite the development of new and innovative AI services that can bring tremendous benefits to both businesses and consumers,” said Yuen Kuan Moon, group CEO of Singtel. 

“With our advanced 5G network, we are well-placed to leverage AI to ideate and co-create and are already using it to enhance our own customer service and employee experience, increase productivity and drive learning.” said Yuen.