Yogyakarta City Hall taps Nutanix to boost citizen services

Photo by Al Fariz

The Yogyakarta City Communication, Informatics and Encryption Office (Diskominfosan) used the Nutanix Cloud Platform to integrate all 229 government applications onto the Jogja Smart Service (JSS) platform, improving the delivery and transparency of public services for more than 217,000 JSS users.

Yogyakarta, also known as Jogja or Jogjakarta, is a prominent city in Java Island, Indonesia renowned for its rich culture and education centers. 

Recognising the importance of e-government, the City Government embarked on a mission to transform its services and interact more effectively with the community, businesses, and citizens. 

Diskominfosan, the driving force behind this digital transformation, chose Nutanix as its strategic partner to streamline operations and improve the performance of the JSS application.

Diskominfosan successfully adopted a DevOps model using Microservices and Kubernetes on the Nutanix Kubernetes Engine, resulting in enhanced efficiency, flexibility, and collaboration. 

According to Diskominfosan, the elimination of silos between teams led to a shortened application response time of under five seconds. 

The implementation of Nutanix also led to an 80% reduction in IT man-hours and a 50% decrease in its overall IT operating costs. With most systems now automated, the team can allocate their time and resources more effectively. 

Furthermore, Nutanix  ensure JSS information and services are available round the clock, even during peak use periods, without concerns about infrastructure reliability.

Ignatius Trihastono, head of Diskominfosan, said the Nutanix platform provides the needed scalability and efficiency for our overall plan and blue map. 

“The hope is that the JSS application and the Yogyakarta City Smart City program can become an example for the implementation of e-government aligns with regulations,” said Trihastonono.

“The speed and flexibility of Nutanix’s technology will also greatly assist the formation of the city’s digital ecosystem, which can encourage the realization of a digital economy,” he added.

Before partnering with Nutanix, Diskominfosan encountered numerous challenges due to the fragmentation of IT systems and the complexity of managing large data sets across physical servers. 

Nutanix provided the optimal solution by offering a hyperconverged infrastructure solution that simplified operations, enhanced agility, and enabled faster application development through DevOps practices.

“Our partnership with Diskominfosan exemplifies the power of technology in driving impactful changes in the public sector and creating a smart society ecosystem,” said Han Chon, managing director of SEATHK at Nutanix.

Future plans include implementing additional Nutanix solutions, such as Nutanix Files Storage, which will enhance the governance of centralised data security and resilience.