Insurance firm ThaiSri has selected Juniper Networks’ AI-driven solutions to upgrade and automate the management of its network infrastructure.
With their refreshed AI-driven network, ThaiSri can now centrally manage and orchestrate devices and services, substantially reducing complexity.
This has enabled the Bangkok-based company to quickly deliver new applications and services to the market, while also significantly transforming the digital experience for its large, and exponentially growing, base of customers.
ThaiSri has been adapting its business to leverage the rapid changes in technology for the benefit of its customers. These digital transformation efforts were accelerated even further when ERGO, the primary insurance arm of German-based Munich Re became a significant shareholder in 2016.
ThaiSri’s digital-first approach has driven significant growth of its overall insurance premiums by 41% in 2019, having issued over 1.2 million policies for the year. This represented an increase of over 100% compared to the year before, all without adding any additional staff or deploying any new physical infrastructure.
With this rapid adoption of online insurance sales, ThaiSri made the decision to expand its IT capacity to keep up with current customer growth, while also provisioning for future demand.
“The deployment of Juniper’s AI-driven solutions has set a strong foundation for even further digital transformation in the future, which allows us to continue to offer the cutting-edge services that are responsive to our customer and employee needs,” said Teerawut Chanachote, system and technology manager at ThaiSri. “In fact, we are already reaping the benefits of the AI-driven network refresh, where increased workloads are executed without disruption.”
Ang Thiam Guan, Juniper Networks VP and general manager in Asia Pacific, said ThaiSri Insurance is a frontrunner in digitally transforming insurance services in one of Southeast Asia’s most dynamic economies.