ServiceNow bridges digital careers ‘opportunity gap’ for 1 million people

ServiceNow, which helps organisations with modern digital workflows, has unveiled a global programme dubbed “RiseUp with ServiceNow,” designed to skill one million people on the company’ cloud-based platform by 2024. 

The programme is expected to fuel a new economy of in-demand, job-ready talent with an emphasis on faster, more equitable career paths in the high-growth ServiceNow ecosystem.

ServiceNow said its reach and scale offer customers, partners, and prospective talent the opportunity to help tackle some of the biggest problems facing business leaders today. 

The ServiceNow Platform spans the entire enterprise, offering opportunities in burgeoning new sectors such as data analysis, platform development, workflow, and experience design.

Lara Caimi, chief customer and partner officer at ServiceNow, said digital transformation requires a talent transformation, so ServiceNow is creating a new kind of career path.

“Instead of focusing on the skills gap, we believe it’s time to focus on the opportunity gap and broaden the definition of tech talent so more people can benefit from the demand for digital transformation,” said Caimi.

“We’re creating new opportunities for both technical and non-technical talent, to help more people advance into higher-paying roles across our ecosystem, regardless of their background,” she said.

Caimi added that RiseUp with ServiceNow will empower people to build meaningful careers and enable customers and partners to find much needed talent so they can thrive in the digital economy.

She added that RiseUp with ServiceNow expands what it means to be considered tech talent by emphasising whole-person competencies and “power skills” such as critical thinking, interpersonal communication, and creativity. 

The programme builds toward a more diverse, inclusive workforce by creating meaningful opportunities for candidates to gain the skills necessary to land highly coveted technical roles.

“While the need for tech transformation is wide, the opportunities to be skilled and job-ready are not,” said Karen Pavlin, chief equity and inclusion officer at ServiceNow. 

“RiseUp with ServiceNow opens new pathways into technical careers so a broader, more inclusive group of people can thrive in the digital economy,” said Pavlin. 

RiseUp with ServiceNow focuses on three pillars and one is lowering barriers to learning by allowing individuals to work at their own pace.

With more than 600 free courses and 18 job-related certification paths at Now Learning, more than 325,000 people have already completed 2.3 million courses this year.

Another pillar is expanding opportunities for tech talent. ServiceNow NextGen offers in-house academies and training partnerships with non-profit and government agencies. The redesigned ServiceNow Community also connects over 450,000 members with peer-to-peer networking opportunities, learning forums, virtual events, and more.

The third is placing newly skilled talent in jobs. A commitment to grow the new ServiceNow Partner Placement Programme will help customers and partners source, train, and assess talent from diverse backgrounds with the expectation to scale to 25 total partners by the end of 2023.