OutSystems smoothens quote process for Gulf Marine

Gulf Marine, a global lubricant supplier for the shipping industry, deployed the OutSystems platform to deliver a new quotation automation application dubbed ChopChop Quote, in just three months. 

This partnership further accelerates Gulf Marine’s digital transformation journey and supports services to customers across 80 countries and 1,000 ports.

The ChopChop Quote application is the first of several applications that Gulf Marine has introduced to automate the process of developing quotations with 99.9% accuracy and provide a recorded audit trail. 

With the processing time now reduced by 30% on average, Gulf Marine can now also shorten its response time to customer enquiries and streamline workflows, freeing up resources to focus on providing better value for their customers.

Mark Weaser, OutSystems VP in the Asia-Pacific region, said that digital transformation is a continuous process where organisations must constantly adapt their business models to new customer expectations and market demands to stay competitive. 

“This collaboration reflects our continuous focus on helping companies modernise core business systems and radically simplify software development, empowering them to offer next-generation customer services and fuel revenue growth,” said Weaser.

Gulf Marine leveraged the OutSystems low-code platform to accelerate development timelines, successfully building and deploying the application on desktop and mobile devices within three months. 

A dedicated OutSystems support team also guided the Gulf Marine team by helping them maximise the potential of low-code to rapidly create enterprise-grade, user-friendly interfaces.

Joey Chua, head of IT at Gulf Marine, said that in today’s digital age, time-to-market is critical for many industries. 

“We look forward to future projects with OutSystems that will allow us to tap on low-code to elevate the productivity of our internal teams, enhance service quality for customers, digitalise and innovate, ultimately delivering world-class services to our valued clients,” said Chua.