Mydin Mohamed Holdings in Malaysia has successfully introduced Zebra’s warehouse mobility solution (WMS) at its distribution centre at Seremban city in Negeri Sembilan state to support its e-commerce business.
As one of the largest halal home-grown hypermarket retail chain in Malaysia with 68 branches nationwide, Mydin intends to deliver its services and better cater to this growing customer base.
“Previously, our e-commerce business could only support about 1,500 daily orders. Using Zebra’s warehouse mobility solutions, we now complete more than 10,000 orders daily,” said Malik Bin Murad Ali, director of IT at Mydin.
“We constantly look for ways to gain better operational productivity to improve our customer experience,” he added. “This is why we are equipping our front-line staff with more advanced technology tools to drive better results.”
Mydin selected Zebra’s lightweight, TC21 mobile computers, which offer essential computing capabilities to enable its front-line workers to improve task accuracy and on-the-job efficiency.
The devices are equipped with enterprise-class durability and removable batteries for dependable round-the-clock operations, and the power to run all the applications needed at work.
They are powered by the Android operating system which reduces onboarding time. Additionally, the TC21 is scalable to support Mydin’s future business growth.
Mydin worked closely with Zebra PartnerConnect independent software vendor (ISV) AC2 Group to successfully implement and deploy AC2’s WAVE Warehouse Management System – a cloud-native WMS.
In response to Mydin’s business challenges, AC2 Group collaborated with Zebra to develop a comprehensive solution aimed at achieving the desired business outcomes.
Kym Lim, Zebra country manager for Malaysia and Brunei, said that based on their latest Global Shopper Study, nearly four in every five of the surveyed global and shoppers in the Asia-Pacific region favor a blend of online and in-store shopping.
“As consumers increasingly demand seamless omnichannel experiences, Mydin and other retailers can provide these experiences by adopting the right technology to digitize and automate workflows,” said Lim.
