Mobile IDs, workforce change are top of mind in security 

Sustainability, mobile IDs and a changing workforce continue to be among the top concerns in the security industry, according to the inaugural State of Security Industry report from HID.

The identity and physical security solutions firm gathered in the fourth quarter of 2022 responses from 2,700 partners, end users, and security and IT personnel across a range of titles and organisation sizes representing over 11 industries.

The survey reveals five common threads. First is that nearly 90% of respondents acknowledge sustainability as an important issue.

End users are increasingly demanding that suppliers provide footprint transparency in terms of their operations, product sourcing and research and development practices, with 87% of respondents stating that sustainability ranks as “important to extremely important.” 

Mirroring this trend, 76% said they have seen the importance of sustainability increasing for their customers.

To support this growing demand, security teams are leveraging the cloud and the Internet of Things, even more, to optimise processes and reduce resources. 

Additionally, new products and solutions are being strategically developed to address sensible energy usage, waste reduction and resource optimisation.

Second, most organisations still need to fully embrace identity “as-a-service” (IDaaS) to support hybrid work.

The majority (81%) of survey respondents stated they are offering a hybrid work model. For example, 67% of respondents state that multifactor authentication and passwordless authentication are most important to adapting to hybrid and remote work, while 48% point to the importance of mobile and digital IDs.

Also, the survey reveals almost half of the organisations are not quite ready to implement a comprehensive IDaas strategy.

Third, digital IDs and mobile authentication to propel many more mobile access deployments.

Identification and authentication are more commonly completed via mobile devices, including smartphones and wearables. The growing popularity of digital wallets from major players such as Google, Apple and Amazon is a key driver of this trend. 

Expanded capabilities allow smartphone users, for example, to add keys, IDs and digital documents directly in the wallet app. 

These include, but are not limited to, drivers’ licenses in eight states, verifiable COVID-19 vaccination information, employee badges, student IDs and hotel room keys.

Commercial real estate companies (40%) are outpacing other verticals as large commercial real estate firms are leveraging mobile access as part of their larger tenant experience apps, according to the HID survey.

Fourth, nearly 60% of respondents see the benefit of contactless biometrics.

Using biometrics as an additional authenticating factor can help organisations eliminate unauthorised access and fraud, and 59% of respondents are currently using, planning to implement, or at least testing biometric technologies in the near future.

And fifth, supply chain issues continue to be a concerning factor, but optimism begin to emerge.

Results show that 74% of respondents say they were impacted by supply chain issues in 2022, although 50% are optimistic that conditions will improve in 2023. Most affected are commercial real estate companies, with 78% citing supply chain problems as their main concern.

More than two-thirds of organisations with fewer than 1,000 employees indicate that they were highly impacted by supply chain issues in 2022, but they are also the most optimistic that these issues will resolve in 2023.