Minor Hotels checks in at Oracle to unify global operations

Minor Hotels is upgrading 100 of its properties to Oracle OPERA Hospitality Cloud with the aim of bolstering efficiency and unify guest profiles across its global properties. 

The roll-out of OPERA Cloud Property Management (PMS) is starting with Minor Hotels’ flagship luxury hotel, the Anantara Siam Bangkok Hotel, Thailand.

Minor Hotels already uses Oracle MICROS Simphony Cloud Point-of-Sale (POS) solution in select hotel restaurants and bars. 

These solutions, together with OPERA Cloud PMS, are intended to enable Minor Hotels to consolidate data into a common platform, better manage revenue across different countries and currencies.

The solutions are also expected to optimise the company’s operations with insights from real-time analytics and reporting.

“With our growth across global markets, we needed a better way to manage both financial processes and the guest experience across locations,” said Dillip Rajakarier, Group CEO of Minor International and CEO of Minor Hotels. 

“By unifying our financial and guest data on a common platform, we will be able to better cater to our guests and the bottom line as we continue to expand,” said Rajakarier.

Also, Minor will use OPERA Cloud Sales and Event Management to optimise space and opportunities, from booking life celebrations and corporate events to better managing space, catering, and room blocks. 

Accessible via mobile devices, the solution will enable Minor team members to easily facilitate off-site customer visits and on-property site inspections, perform inventory checks, or change a booking at any time and any place they are online.

Additionally, Minor Hotels can use the Oracle Hospitality Integration Platform to further customise its operations by plugging in new third-party capabilities based on the unique needs of its various properties.