IHiS, Microsoft blaze trail for generative AI in healthcare

Integrated Health Information Systems (IHiS) is partnering with Microsoft for deeper collaboration in generative AI and cloud innovation. 

They also announced the development of the Secure GPT for Healthcare Professionals powered by Azure OpenAI Service to enable healthcare workers to generate insights and automate tasks for greater efficiency. 

For this purpose, the two partners signed a memorandum of understanding which sets the foundation for IHiS and Microsoft to bring together different capabilities, competencies, ideas and resources to improve the day-to-day work experience for healthcare professionals and enhance the patient experience via innovations in generative AI and cloud. 

The MOU outlines five key aspects of collaboration between IHiS and Microsoft. First, on cross-learning opportunities to build technical skills and domain knowledge in generative AI and cloud in health. The IHiS-Microsoft generative AI Micro-Conference is one such example.

Second, collaboration in the entire innovation lifecycle. This covers ideation, qualification, incubation, development, deployment, scaling and change management to increase adoption.

Third, using Azure and security technologies, and optimising, automating, and modernising public healthcare IT and security infrastructure at scale to support diverse secure computing needs. 

This will enable public healthcare institutions to better deliver and scale up care securely, beyond the hospital to the community through advanced analytics, machine learning, and AI on a secure cloud platform.

Fourth, improving clinical and operational insights through Microsoft Azure Intelligent Data Platform and Azure OpenAI Service, to build intelligent applications with generative AI to support multiple use cases for health.

And fifth, harnessing Microsoft 365 on Cloud and enabling greater collaboration to enhance the daily work experience with AI-powered Microsoft 365 tools.

“The intelligent collaboration tools on cloud and AI-powered platforms will not just deliver greater convenience to clinicians, it will enable better focus on patient-centric work and change the way individuals take control of their health and health outcomes”, said Ngiam Siew Ying, CEO of IHiS. 

“The Secure GPT for Healthcare Professionals will be the first of several innovations with Microsoft,” she said. “What we are seeing now is only the start, as the technology improves and evolves for use in ways that will reimagine the future of health for the greater good.”

Use cases will include greater automation of tasks and transformation of clinician workflows, such as summarising clinician notes and generating responses to queries on healthcare protocols – to enable healthcare professionals to better focus on direct patient care. It could also generate greater insights, as well as enhance operational efficiencies.

“The democratisation of both accessible healthcare and the influence of technology like AI continue to emerge as a priority across government, as well as our customers and partners, as we build a resilient, digitally inclusive Singapore,” said Lee Hui Li, Singapore managing director of Microsoft in Singapore. 

IHiS and Microsoft have collaborated over the past decade to deliver better patient and frontline healthcare worker experiences for Singapore. The most recent collaboration was Health Discovery Plus (HD+) that runs on Azure.