IDEMIA paves way for automated travellers clearance at Singapore Changi Airport

Identity technologies company IDEMIA is going to provide biometric solutions to facilitate the passenger experience, in particular the immigration process, to Singapore Changi Airport Terminals 1 and 2 (T1 and T2), starting March 2023.

IDEMIA’s systems combine biometric data capture and automated immigration clearance process. This is in line with the New Clearance Concept by Singapore’s Immigration and Checkpoints Authority, which aims to make automated clearance the norm for all travellers to Singapore by 2023.  

The new deployments in T1 and T2 will see an enhancement to the current system with the integration of IDEMIA’s TraveLane 2 Step solution with “ID-Look ” — its multi-biometric solution with on-the-spot identity verification — for a fully frictionless immigration clearance process. 

To facilitate family travel, the system will also support a new “family lane” feature, where automated gates can process groups of up to four passengers at a time for immigration clearance.

IDEMIA first launched its biometric access system in Singapore in 2017 with the deployment of its TraveLane 1 Step solution and TraveLane 2 Steps solution at Changi Airport’s Terminal 4 (T4). 

Combining biometric technology with facial and fingerprint recognition, the solution claimed many world-firsts, such as the first terminal-wide implementation of an automated boarding solution. 

The solution helped increase passenger throughput without compromising on security, promoting seamless and secure travel for the airport’s local and global passengers. To date, the solution has processed over 12 million passengers. 

“As borders reopen and global travel restarts, we are delighted to extend our longstanding partnership with Singapore and contribute our expertise in biometrics and identity management to help them transition into a new digital-first future of travel,” said Tim Ferris, SVP APAC at IDEMIA.