CouriersPlease has deployed Zebra Technologies’ TC56 handheld touch computer to help manage its couriers’ pickups and deliveries, and improve its customer service and staff performance.
The Australia-based parcel delivery service is heavily dependent on technology to enable it to be very price competitive in its same day delivery service.
“Our couriers were previously using a device running the Windows Mobile operating system to manage their pickups and deliveries, but those devices were approaching their end of life,” said Jessica Ip, CTO of CouriersPlease. “There were issues with functionality, durability and battery life that were significantly impacting our franchisees’ ability to manage their business effectively.”
Zebra’s TC56 promises a seamless, fast and easy transition from CouriersPlease’s legacy devices, and worked well with the CouriersPlease CPGo custom Android-based application. The purpose-built mobile device has increased scanning speed, added functionality with ready-to-use voice solutions and improved battery life of up to 14 hours, thereby enhancing productivity.
“Zebra’s TC56 is able to support our new CouriersPlease CPGo application developed for our delivery drivers,” added Ip. “Additionally, the solution is robust, easy to use and easy to see under bright sunlight. It can also reliably and quickly scan parcel barcodes that could be dirty, damaged or poorly printed.”
Tom Christodoulou, regional director of Australia and New Zealand at Zebra Technologies, noted that Zebra’s Future of Fulfilment Vision Study shows that more than half of parcels will be delivered in under two hours by 2028.
“It is expected that handheld mobile computers with barcode scanners will be used by 99% of respondents for omnichannel logistics by 2021,” said Christodoulou.