Bank of Makati harnesses data to bolster financial inclusion

Bank of Makati (BMI), a stand-alone thrift bank in the Philippines, is using Qlik Sense to help its customers, which include savers and entrepreneurs across the country, more easily secure loans and achieve their financial goals using data. 

Qlik dashboards promise BMI’s business units access to better insights from customer data, loan success rates, and up-to-date sales performance to make finance more accessible. 

The workflows within the dashboards also enable more efficient, time-saving analysis, contributing to BMI’s 20% improvement in collections, according to Qlik.

BMI president Luis M. Chua said data analytics and cloud technology have the power to make finance more accessible and more significantly, drive economic empowerment for their clients 

“With Qlik, our business units can work more efficiently and through simplified data analysis, we can understand our customers better and continuously improve our products and services,” said Chua. “Qlik’s technology has helped us realise our mission to drive financial inclusion across the country.” 

Established in 1956, BMI recognised that financial inclusivity and accessible banking services require in-depth data analysis and continuous innovation. 

BMI is a long-term Qlik customer, starting with QlikView in 2015 and progressing to the next step in its data journey by deploying Qlik Sense in 2021.

Also, working with Micropinnacle Technology helped BMI develop the data literacy skills of employees through knowledge-transfer initiatives including workshops and the appointment of Qlik Champions — employees with advanced Qlik experience — in each of the bank’s departments. 

Meaningful insights gathered from Qlik data help employees innovate and tailor solutions based on the needs of their respective departments.

“Inclusive access to finance is critical to a country’s development, and the financial services sector is using data to drive improvements in banking that make life easier for all,” said Geoff Thomas, Qlik SVP in the Asia-Pacific and Japan region. 

BMI “has adopted a data-first approach with Qlik to deliver the best possible service across the Philippines, helping micro and small businesses secure the finance they need to grow,” said Thomas.