The Mobile Learning Unit (MLU) at the University of Melbourne has selected Rimini Manage and Rimini Consult for Salesforce as its strategy to bring stability and enhancement to its eLearning platform.
The MLU is on a mission to make learning accessible, engaging and simplified. Through the successful launch of its eLearning platform, the higher learning institute provides end-to-end learning solutions for education providers, ranging from course creation and instructional design to learning management system (LMS) hosting and learner support.
The Salesforce Platform serves as the core system, facilitating seamless student access, case management, and reporting.
“Salesforce is integral to our operations. If it were to go down, it would impact student access to courses and our ability to manage support issues,” said Pat Violo, program office manager at MLU.
“One of our key challenges was retaining a deep Salesforce knowledge base to implement best practices and keep the platform running as efficiently as possible,” said Violo.
David Rowe, chief product and marketing officer at Rimini Street, said they help unlock new potential for their clients’ systems, delivering innovation and business transformation needed to remain competitive.
“With our systems stabilised, we’ll be engaging Rimini Street to help evolve our offerings, allowing us to sell more of our courses and the full LMS solution,” said Violo.
“With Rimini Street, we can balance both our internal and external resources in a cost-effective way, ensure the knowledge of our critical in-house skills is retained, and look towards the future of our business,” added Violo.
