Udon Thani Hospital ramps up efficiency with Zebra

Udon Thani Hospital in Thailand has deployed Zebra’s desktop printing and scanning solution to digitalise its patient registration process which was previously conducted manually. 

The solution has helped to increase the Thai public hospital’s efficiency and accuracy by an estimated 20%, while reducing human errors.

One of the biggest problems that healthcare systems across the world face is human error such as wrong patient identification, which often occurs during patient registration.

The customised solution includes pairing up the ZD421 4-inch desktop printer and DS2208 handheld imager with the Zebra 123Scan application to create a data-driven patient experience that begins with printing scannable wristbands, which assist patients from their admission to discharge and with every procedure in between. 

The scanning process helps to accurately identify medications, match records, and update systems with fewer errors and corrections needed.

“As a responsible healthcare provider, we want to see immaculate healthcare outcomes by eliminating any chance of wrong patient identification as errors like this hamper patient safety and generate detrimental healthcare outcomes,” said Surapong Saenpoch, deputy director of technology and information at Udon Thani Hospital.

“If a patient is misidentified, they may be given wrong treatment plans or incorrect medications which hinder their recovery,” said Surapong. “In severe cases, the effects can be irreversible and may even result in the loss of lives. This is something we want to avoid because the safety of our patients is our utmost priority.”

Udon Thani Hospital worked closely with Zebra PartnerConnect reseller, Pacific Plus IT Limited Partnership, to implement and deploy the solution. 

Pacific Plus IT collaborated with Zebra to fully understand the challenges faced by Udon Thani Hospital before coming up with a tailored solution to cater to their needs.

“Since the introduction of Zebra’s solution, there has been a marked improvement in Udon Thani Hospital’s patient registration process,” said Christanto Suryadarma, Southeast Asia (SEA) sales VP at Zebra Technologies Asia Pacific. 

He said hospitals are increasingly looking to technology to help them achieve better patient care, and many are replacing manual, error-prone procedures with digital solutions that enhance accuracy, speed, and overall visibility.