Tokopedia picks New Relic for full-stack observability

Jakarta-based Tokopedia has chosen observability platform New Relic to provide end-to-end visibility of its IT systems as it enters its next phase of growth.

New Relic will help Tokopedia to quickly identify and solve technical issues, gain deep insights into business metrics and manage its entire tech stack, including its mobile app, on one platform.

“As an Indonesian technology company, collaboration with various strategic partners has and will always be key for Tokopedia to continuously transform into a Super Ecosystem,” said Herman Widjaja, SVP of engineering at Tokopedia.

“We greatly appreciate having New Relic as one of our partners with the same mission to help accelerate the Indonesian digital economy together,” said Widjaja. “With their full stack observability platform, we are especially excited to see New Relic’s famed dashboards in action.”

New Relic’s Observability Map dashboard will help Tokopedia in viewing metrics, events, traces, logs, alerts, deployments markers, custom nodes and custom icons in a single map. Tokopedia will also be able to quickly identify which user ID, client number or operation ID will have a direct positive or negative impact on underlying revenue.

“Another standout feature in New Relic is the ability to make a direct correlation between the status of a transaction and the monetary value,” said Widjaja. “We can actually identify the amount of shortfalls in relation to the number of transactions with the corresponding user.”

He said New Relic changes the game not just for Tokopedia’s technical team but the wider business. Engineers and managers will have greater visibility on how their IT stack is performing while the ability for in-depth analysis of technical issues can greatly improve the usability and responsiveness of their platforms and mobile app for Indonesian users.

“New Relic’s solutions will ultimately lead to improved customer experience and a direct, positive impact on our contribution to the digital economy in Indonesia,” Widjaja added.

Ben Goodman, New Relic SPV in Asia, said their partnership can empower Tokopedia company to quickly gain insights into complex technology environments in an easy to understand manner at any time and on any device.