TIME dotCom revs up network troubleshooting with Blue Planet

Malaysian internet service provider TIME dotCom is upgrading its network with Blue Planet software to provide a more reliable service to connect Asia with the rest of the world.

This move comes as the COVID-19 pandemic highlighted people’s dependence on the Internet and for always-on connectivity. The first week of the Movement Control Order (MCO) alone resulted in a 23.5% spike in internet traffic nationwide, according to the Malaysian Communications and Multimedia Commission.

TIME dotCom’s customers are increasingly using emerging technologies that require ultra-low latency network performance. To meet such demand for fast, reliable and secure bandwidth, a software-defined approach was employed to ensure that customers receive the speed and reliability they require.

Blue Planet Route Optimisation and Analysis (ROA) assures the delivery of critical digital services. TIME dotCom makes use of the advanced analytics capabilities of ROA to reduce the time by 47% to troubleshoot hard-to-find issues that can cause service disruptions, thereby reducing SLA violations and keeping customers happy.

ROA also helps avoid unplanned outages during maintenance by testing failure scenarios and predicting the impact of network changes. It can also simulate new workloads for capacity planning, thereby allowing TIME dotCom to make informed decisions to optimise the network and save on CAPEX.

The Department of Statistics for Malaysia recently reported that 90.1% of households have access to the internet.

“The daily life of Malaysians revolves around the internet now more than ever, especially as the country undergoes digital transformation,” said Ang Thing Jiun, chief technology officer of TIME dotCom. “With Blue Planet, our network has been enhanced and can better deliver speed and stability to our customers.”