Thomson Medical, one of the largest private providers of healthcare services for women, children and families in Singapore, has partnered with global financial platform Adyen to leverage the latter’s integrated payments technology.
This is part of efforts to enhance patient experiences and streamline operational processes across its hospital and a network of 37 specialist medical clinics, facilities, and services island-wide.
According to Adyen, trust is the cornerstone of healthcare, influencing patient care, as well as their well-being, satisfaction, and treatment outcomes.
As a healthcare institution that sees a diverse spectrum of patients, spanning expecting mothers, children, and international patients, trust is even more critical as patients rely on Thomson Medical not only for expert medical care but also for empathetic support during key life moments.
Establishing this trust means addressing patient expectations at every level — from the quality and transparency of medical treatment to the reliability of administrative services, including billing and payment processes.
“Patients place enormous trust and importance on the reliability and flexibility of their healthcare provider across all touchpoints, including payments,” said Melvin Heng, group CEO of Thomson Medical Group.
“By leveraging Adyen’s open architecture technology, with the efficiency and security it brings, we are better able to meet our patients’ needs, providing seamless and diverse payment options,” sa Heng. “This enables us to focus on our mission of providing quality healthcare.”
By partnering with Adyen, the healthcare provider aims to boost operational efficiency, reduce the potential for human errors and digitize financial reconciliation to accelerate and create more seamless patient experiences throughout its hospital and clinics.
This partnership is also a crucial component of Thomson Medical’s broader digital transformation strategy, designed to provide patients with a more streamlined and reliable overall healthcare experience.
“The healthcare sector is undergoing a profound transformation, driven by the demand for enhanced patient experiences and operational efficiencies,” said Ben Wong, Adyen general manager for Southeast Asia and Hong Kong.
Wong said that with the integration of Adyen’s payments technology, patients will be able to conveniently make payments through their preferred modes and currencies.
Patients will also be able to look forward to improved experiences such as swift, accurate and smoother billing; stress-free admission and discharge for in-patient care; and book and pay for services using Thomson Medical’s new mobile app.
