Thai Airways has modernised the network infrastructure of its headquarters in Thailand, by deploying Juniper’s AI-Native Networking Platform to deliver the right data, the right real-time response and the right infrastructure for reliable, measurable and secure wired and wireless services.
With the upgrades, Thai Airways expects to achieve better simplicity, productivity and consistent performance at scale to deliver exceptional end-to-end operator and end-user experiences.
With a vision to implement better processes for improved operations and workflow while also enhancing the customer experience when researching, booking and managing flights online, the airline embarked on a digital transformation.
The national carrier selected Juniper to overhaul and upgrade its network solutions – becoming the first organization in Thailand to deploy Wi-Fi 6E through the use of Juniper AP45 access points, alongside Juniper EX Series Ethernet switches for its core, distribution and access networks.
The deployment is driven by Mist AI, which leverages purpose-built AIOps trained on nine years of insights and data science development, to deliver rich insights into user experiences and proactive fault resolutions that can reduce network-related trouble tickets by up to 90%.
In unifying the end-to-end management of Thai Airways’ wired and wireless networks, Juniper cloud services were implemented to enable efficient operations of its business-critical systems, requiring minimal human intervention while ensuring every connection is reliable, measurable and secure for every device, user, application and asset.
In addition, the Marvis Virtual Network Assistant allows the airline’s IT team to detect and resolve networking issues through a seamless conversational interface, determining the root cause of issues, providing proactive insights and suggesting prescriptive actions.
This has resulted in a significant decrease in issues and user complaints since the upgrades, ultimately reducing the overall time required for network operations by Thai Airways, enabling it to focus efforts on delivering stronger value, services and outcomes for its customers.
The new network from Juniper enables Thai Airways’ IT team to continue delivering exceptional end-to-end operator and user experiences across all its stakeholders – especially as it explores further extending the roll-out of Juniper’s solutions to its hubs at Thailand’s two major international airports, deployments which could potentially surpass the scale of the current deployment at its head office.
