Singapore-based TDCX has opened its newest campus in Foshan City, its sixth center in China and reinforcing the Greater Bay Area as one of its most strategic delivery hubs in Asia.
The Foshan campus is purpose-built to serve Hong Kong businesses seeking a scalable, Cantonese-capable delivery hub just 90 minutes from Central, as well as mainland Chinese enterprises across the wider Greater Bay Area seeking AI-enabled customer experience and growth operations.
Foshan was chosen as a location for its deep, scalable pool of Cantonese and Mandarin capable talent and its position within the evolving Greater Bay Area technology and AI ecosystem.
For Hong Kong businesses, the city offers a natural complement to their existing operations rather than a replacement. For mainland Chinese businesses, it offers access to TDCX’s AI-enabled delivery model and the depth of talent needed to run complex, high-quality operations at scale.
The move comes as TDCX continues to expand its footprint across Greater China, giving clients on both sides of the border faster access to talent, agile launch capabilities, and TDCX’s proprietary AI solutions, which support the next generation of customer experience and B2B growth.
TDCX Hong Kong managing director Michael Cowell Foshan gives Hong Kong businesses an execution engine right next door, and gives mainland Chinese businesses access to the same AI-enabled delivery model of TDCX.
“Clients no longer have to choose between deep local market knowledge and the scale, speed, and cost efficiency of the Greater Bay Area and with Foshan, they get both, backed by proprietary AI tools built specifically for customer experience and growth operations,” said Cowell.
The new Foshan campus is designed to support small-pod pilots that launch in as little as 60 to 90 days, allowing clients to test chat, email, voice, social, or back-office support quickly before scaling.
Typical pilot pods range from three to 10 full-time employees, giving businesses a low-risk, fast-entry path into the market.
TDCX Foshan opens with approximately 100 positions and is expected to grow rapidly over the next two years, reflecting the pace at which Hong Kong and mainland clients are expected to adopt the campus’s pod-based model and scale their teams over time.
The campus itself has been designed as a modern, future-ready workplace, combining thoughtful architecture with functional, purpose-built spaces for collaboration, training, and wellbeing.
From onboarding through day-to-day operations, the facility is designed to give every employee a place they can call home, reflecting TDCX’s broader commitment to building workplaces where talent can grow alongside the business.
Tony Chen, China country director at TDCX, said they can set up a Cantonese or Mandarin speaking pod in as little as 60 to 90 days.
“We’ve also designed this campus from the ground up to feel like a home for our people, not just a workplace, because that sense of belonging is what will carry us as we grow from where we are today to the much larger team we’re building toward,” said Chen.
“Being just a short commute from Guangzhou or 90 minutes from Central Hong Kong means our clients never feel far from their teams, even as they benefit from the depth and cost efficiency of the Greater Bay Area,” added Chen.
