Malaysian conglomerate Sunway Group selected Rimini Street to help improve software support and capabilities, optimise IT spending, and reallocate resources towards strategic digital transformation projects.
Sunway CIO Kevin Khoo said Rimini Street has provided cost savings which were reinvested back into technology initiatives.
In early 2000, Sunway selected JD Edwards as its core ERP system, adopting it across all 13 businesses of the conglomerate which includes construction, property, healthcare, leisure, hospitality, REITs and more.
Before this, “when we had to do a software upgrade, the process cost a lot, not only the dollar value, but also the downtime associated with the upgrades and the people that we have to put into the project, which includes implementation, testing and support after the upgrade,” said Khoo.
“The people that we have doing the upgrade, we could have found better use for them. There are many digital initiatives the group would like to embrace,” he added. “However, because of the resources that were stuck in the upgrade process, these projects were constantly pushed behind.”
Another challenge for Khoo and team were the hurdles it took to get support from Oracle when critical issues arose.
Since choosing Rimini Street as their trusted IT partner, Sunway continues to benefit from direct access to a named, dedicated Primary Support Engineer (PSE) backed by the expertise and knowledge of hundreds of engineers across the globe.
They also have access to expert support and management of its software including support for customizations at no extra charge.
Further, they achieve savings of 50% on annual support fees and up to 90% on total support costs.
“The cost savings from Rimini Street have given us the opportunity to invest in innovation, especially AI,” said Khoo.
