StarHub bags five awards for network experience in Singapore

Image courtesy of StarHub
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StarHub won the most awards in Opensignal’s latest Singapore Network Experience Report, earning two outright wins and three joint wins.

In the June 2021 edition of the report, OpenSignal analysed the mobile network experience of Singapore’s four national operators — M1, Singtel, StarHub and TPG — in the 90 day period from February 1 to May 1, 2021.

StarHub won the Video Experience award outright with a score of 78.6 points. According to the report, StarHub is the first operator in Singapore to win the Video Experience award and not have to share the glory with a rival.

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A 1.5 point increase in its score — larger than the 0.8 point rise in Singtel’s — allowed StarHub to break the statistical tie between it and Singtel in the previous last report.

In Games Experience, Singapore’s three established operators – Singtel, StarHub, M1 – remained in the Good category (75 – 85 points)  while newcomer TPG remains in Fair category (65 – 75 points).

Users’ experience when playing multiplayer games over mobile connections is becoming increasingly important to operators given the rapid growth of the mobile games market and the fact that 5G can potentially deliver improvements in areas of performance important to gamers such as latency. 

StarHub recently announced that it will launch in the third quarter of 2021 an NVIDIA GeForce NOW cloud gaming service, which will allow customers to play demanding computer games from phones, tablets and web-browsers.

M1, Singtel and StarHub are joint winners of the Voice App Experience award, due to a three-way statistical tie. A similar state of affairs existed in the previous report, but back then the award was shared between TPG, Singtel and StarHub. 

The only operator not to see a fall in its score was StarHub and all four of Singapore’s operators remained in the Good category (80-87).

For the second report in a row, StarHub is the outright winner of the Download Speed Experience award — this time with a score of 56.4 Mbps. Its lead over second-placed Singtel has increased by 1.3 Mbps to 8.3 Mbps as Singtel’s score fell by 2.1 Mbps, while StarHub’s dropped by only 0.8 Mbps.

Singtel is the sole winner of the Upload Speed Experience award with a score of 14 Mbps and a lead of at least 0.7 Mbps. The operator was a joint winner with StarHub in our previous report, but while both operators’ scores have fallen since then Singtel’s proved to be more resilient.