Taiwanese food manufacturer and distributor Standard Foods has selected Rimini Support for SAP, enabling it to achieve significant cost savings, improve quality of support for its mission-critical SAP systems, and reallocate IT resources towards projects that will drive stronger profitability.
“Rimini Street immediately halved our annual support costs and helped our SAP systems run better than ever before,” said Jerry Lee, director of IT at Standard Foods.
“Because of the efficiencies gained, my IT team can focus on using data to improve sales estimations and benefit our partners and distributors,” said Lee.
On a search for better software support, Standard Foods received strong recommendations from multiple IT partners and peers to explore Rimini Street.
“What impressed me the most about Rimini Street was that they took the time to get to know our systems in detail, and understand our vision,” said Lee.
He added that the combination of fast response and expert solutions has allowed Standard Foods to increase its investment in AI and machine learning. but with less staff needed to keep those systems running at full speed.
“With Rimini Street, we only need three people to support the five SAP modules we use, and we maintain full functionality,” said Lee. “This frees up Standard Foods’ IT team to work on strategic projects such as shifting from SAP’s BI reports to Power BI and cloud-based machine learning for data analysis.
By integrating AI with real-time data, Standard Foods has enhanced decision-making across its supply chain.
As a SAP ECC shop, Standard Foods is one of the many SAP customers that will no longer receive vendor support for its ECC platform past 2027. But they are unbothered by the timeline as they are in full control of their IT roadmap since partnering with Rimini Street.
