Serco is leveraging the Boomi Enterprise Platform to unlock rapid innovation through generative AI, accelerate integration development, and empower responsible business users to build foundational integrations at speed.
With a primary focus on serving governments around the world, Serco’s operations in Asia Pacific span defence, healthcare, justice and community services.
As part of its broader push to modernise operations in the Asia Pacific region, Serco has embraced Boomi to help streamline data flows, enhance master data management, and simplify API connectivity. The Boomi platform was the preferred choice because of its low-code friendliness, ease of use, and speed with which integrations can be built and monitored.
“We’ve always used Boomi for core integration, but what we uncovered at last year’s Boomi World Tour Sydney completely reframed what’s possible,” said Kiran Narayan, director of products and digital capabilities at Serco.
“We realised that powerful Boomi AI agents like Boomi Scribe and Boomi DesignGen were already sitting within our Boomi Enterprise Platform license,” said Kiran. “Within minutes, we were experimenting with them live. That moment kickstarted a brand new way of thinking and working.”
Following the event, Serco rapidly mobilised its integration team to test and deploy Boomi’s AI agents, which use natural language prompts to help users design and deploy integrations faster.
Boomi Scribe was implemented as the documentation base for integration, creating understandable documents to see what goes behind a particular interface. Boomi DesignGen allowed for easy communication between teams through visuals, earning trust from stakeholders.
“Previously, it would take an integration developer around two or three hours to write up a document formatted in a way customers understand. With Boomi Scribe, it takes 10 to 15 minutes,” said Kiran.
Serco recently completed two major integration projects, significantly reducing its documentation time, which includes meetings, conversations, and creating documents.
Previously, this process took 40 to 60 hours. With Boomi AI Agents, Serco now sees an average completion time down to 6 to 12 hours.
The integration of these tools came shortly after Serco APAC transitioned its integration workloads from self-hosted Boomi runtime clusters to Boomi Managed Cloud Service (MCS), with plans underway to activate Boomi Event Streams for real-time data flow and alerting.
Now the public services provider is focused on leveraging Boomi AI Agents through Boomi Agentstudio.
“With Boomi, we eliminate bottlenecks without losing control,” said Kiran.
