Security Bank in the Philippines is working with Entrust to enhance their electronic Know Your Customer (eKYC) process.
Amid a surge in digital banking adoption, Security Bank is modernizing its eKYC process through its new Security Bank app to streamline the digital onboarding journey for its customers.
Security Bank selected Entrust for its proven expertise in secure digital identity verification and demonstrated success in the financial sector.
The bank will leverage the Entrust Onfido Studio platform, which combines robust security features with advanced fraud detection capabilities, including deepfake detection and prevention.
The platform’s flexible orchestration capabilities enable Security Bank to create customised onboarding workflows while maintaining regulatory compliance.
“Security Bank is transforming digital banking in the Philippines, and we’re proud to support their vision with advanced identity verification that makes onboarding both more secure and convenient,” said Harvinder Singh, Entrust regional VP of sales in the Asia-Pacific.
The partnership is delivering measurable results for Security Bank, including a significant increase in customer onboarding completions and reduced onboarding times.
The bank is also leveraging Entrust dedicated technical specialists, who provide ongoing improvements and best practices to optimise the user experience.
“By leveraging Entrust’s advanced identity verification technology, we’re not only enhancing the security and accessibility of our banking services but also ensuring that every customer interaction—digital or in-person—is convenient and reliable,” said Juan Mestas, SVP at Security Bank.
“Looking ahead, we plan to expand these capabilities across other services to give customers the best experience possible,” said Mestas.
While initially focused on retail banking onboarding, Security Bank plans to extend Entrust identity verification solutions across its broader portfolio of services.
The technology will be leveraged to enhance the customer experience across additional digital services, ensuring consistent security and convenience across all banking touchpoints.
“With Entrust identity verification, customers will have a seamless experience whether they’re using our new Security Bank app, visiting a branch, or accessing phone banking services,” said Malcolm Yow, SVP and Retail CTO at Security Bank.
