Rimini Street helps ease Australia’s access to software support

Rimini Street has established a new whole-of-government volume sourcing agreement with the Australian government, which has the potential to generate significant savings on enterprise software support for government.

The agreement is part of Canberra’s agenda to transform ICT procurement to make it simpler, clearer and faster for agencies and industry to transact services.

Randall Brugeaud, CEO of the Australian government’s Digital Transformation Agency (DTA), said the agreement with Rimini Street will make it easier and more cost effective for government agencies to access third-party software support for major software products.

“Government agencies of all sizes now have easier access to an affordable alternative for their enterprise software maintenance and more options to consider in support of the GovERP Initiative,” said Emmanuelle Hose, Rimini Street’s regional general manager for Australia and New Zealand.

“This agreement provides an opportunity for government organisations to take back control of their IT roadmaps and drive innovation while lowering costs,” said Hose.

Rimini Street already works with a number of government agencies in Australia, including the NSW Department of Family and Community Services, and the Victorian Government Department of Economic Development, Jobs, Transport and Resources, among others.

All Rimini Street clients, whether private or public organisations, benefit from the company’s flexible, enterprise software support model, including its Service Level Agreement (SLA) of 15-minute response times for all critical Priority 1 cases, and an assigned Primary Support Engineer (PSE) with an average of 15 years’ experience in their particular enterprise software system.

Rimini Street also provides support for a client’s current enterprise software system for a minimum of 15 years from the time that they made the switch.