Raffles Hotel Singapore goes contactless with Adyen payments

Raffles Hotel Singapore has engaged global payments platform Adyen as its preferred payments partner to deliver a holistic and frictionless hospitality experience within and beyond its property walls.

Through Adyen, Raffles Hotel Singapore powers its unified commerce offering, providing simpler, faster and more customer-centric payment experiences across all sales channel touchpoints, from online to offline, including suite reservations, dining in its restaurants and bars as well as at Raffles Spa and Raffles Boutique.

“Delivering bespoke and sincere service is always at the core of our legendary Raffles experiences that guests have come to love and appreciate,” said Chadi Chemaly, hotel manager at Raffles Hotel Singapore. “We believe that the guest journey with Raffles Hotel Singapore needs to be seamless from the start to the end and payment processes are key to achieving this.”

Warren Hayashi, president of Asia Pacific at Adyen, said they are providing the right insights to hotel partners, so these partners can drive smarter engagement, while focusing on the softer touches, as part of their recovery strategy.

Raffles Hotel Singapore is one of the first hotels in Singapore to offer a truly contactless check-in and check-out with tokenised payments. With the implementation of Adyen’s payment solutions, Raffles Hotel Singapore can now securely capture a guest’s card details, encrypt the data, and replace it with a secure token ensuring faster hassle-free checkout experiences later.

While the COVID-19 pandemic has raised concerns around hygiene and safety, Raffles Hotel Singapore was already planning to implement contactless check-in/check-out even before its reopening in August 2019 — which came into fruition in July 2020.

Contactless check-in/check-out means guests can register and check-in prior to arrival, and check-out via the web, on their mobile devices using a QR code, through a phone call, or via a mobile payment terminal brought to their room. So far, the hotel has seen a 90% take-up rate for this check-out option.

With Adyen’s technical solution that supports a large variety of currencies and payment methods, Raffles Hotel Singapore will now be able to accept all major credit cards, as well as Alipay, Apple Pay, Google Pay, Samsung Pay, UnionPay and WeChat Pay.     

In addition, Adyen will provide simpler, faster and more customer-centric payment experiences across Raffles Hotel Singapore-operated restaurants, Raffles Spa & Raffles Boutique, and e-commerce platforms.