South Palms Resort & Spa Panglao – MGallery Collection tapped Alcatel-Lucent Enterprise to deliver hospitality excellence through their digital guest services.
The resort, which officially opened its doors in August 2025, spans 6 hectares of pristine beachfront on Panglao Island in central Philippines — marking the arrival of the first international luxury resort in the area.
With 188 rooms and suites designed to blend contemporary elegance with tropical charm, the resort is committed to flawless service and personalized experiences.
South Palms Panglao MGallery chose the Alcatel-Lucent Enterprise solution based on its ability to provide seamless, robust, high-speed connectivity across the resort’s expansive and varied property, which includes extensive indoor facilities as well as beaches, pools and gardens.
Together with the property owner, a local partner and Pertlink, a technology consultant, ALE provided expert guidance and strategic insights that shaped the network’s design.
The technology solution includes user-friendly management systems. This unified, single solution under one brand will enable ALE to continue to address the resort’s future needs for their core network and telephony infrastructure.
The resort’s ALE-based digital backbone accommodates high data demands from guest services as well as back-of-house operations teams.
Also, the solution delivers secure, uninterrupted connectivity, enhancing guest and operational efficiency, while reducing total cost of ownership (TCO) to support the customer’s long-term sustainability and value.
“To meet the scale and luxury demands of South Palms Panglao MGallery, we knew the solution had to be more than just technology—it had to be a unified ecosystem,” said Dirk Dumortier, ALE director of strategic partnership in APAC.
“Working closely with our trusted partner and the strategic guidance of consultant Pertlink, Alcatel-Lucent Enterprise delivered a future-ready, single-brand Hybrid POL/WLAN infrastructure that guarantees both a seamless guest experience and long-term TCO reduction,” said Dumortier.
Terence Ronson, founder and managing director of Pertlink, said that from the very start, the project’s horizontal layout made it clear that HPOL was the optimal solution.
“After extensive due diligence, we identified ALE as the ideal technology partner — not only for their robust solutions but also for their exceptional pre- and post-sales support,” said Ronson.
