Philippine Airlines brings Rimini Street aboard for Oracle support

Flagship carrier Philippine Airlines (PAL) has switched to Rimini Street Support for its Oracle E-Business Suite, Fusion Middleware and Database software portfolio. 

The airline made a strategic decision to move to Rimini Street to help it address the challenges faced by the commercial aviation sector as a result of the global pandemic. 

By turning over complete support of its Oracle footprint, the airline was able to accelerate key digital innovation projects that support the growth of its business including modernising its cargo system, integrating its mobile and remote capabilities for more efficiencies and launching its passenger analytics for improving its Know Your Customer program.

Founded in 1941, PAL is Southeast Asia’s oldest and longest-serving airline, linking 31 domestic and 54 international destinations around the globe. 

But with reduced air travel demand, the impact of the pandemic highlighted the critical role of technology in strengthening its internal capabilities, improving processes for cost-efficiency and implementing strategic projects that deliver value to the business that enable competitive advantage and growth. 

One of the initiatives embarked on to navigate the pandemic induced crisis was to streamline its portfolio of applications to better optimise its technology investments. 

By optimising technology investments, including its Oracle software, the airline was able to pivot the business quickly and channel its liberated resources towards more innovative transformation projects and technology investments such as IT modernisation and business intelligence initiatives.

“We needed a partner to help us optimise our resources – including time, money and IT personnel – and drive collaboration and efficiency across the company in a more cost-effective manner,” said Wilson Go, CIO at Philippine Airlines.

“The company’s responsive, high-quality support as well as the significant support cost savings we realised, enabled us to focus our efforts and resources on our business transformation efforts,” said Go.

Andrew Seow, Rimini Street group VP and regional general manager for Southeast Asia and Greater China, said PAL was able to reallocate its resources and liberate its IT teams to focus on more strategic initiatives that can help their business navigate the current economic environment.