Why marketing and customer service are inseparable

The distinction between marketing and customer service is a false dichotomy, and businesses need to integrate the two. Here's why.

DTDC’s last-mile transformation through AI

We spoke with DTDC's Abhishek Chakraborty and Shipsy's Soham Chokshi on improving the customer experience in last-mile delivery via AI.

Future of APAC schools depend on teachers able to go hybrid

The future of education in the Asia-Pacific region will lean on the ability of educators to drive a consistent, engaging learning experience to students...

KWI Life Insurance picks DXC Technology to help expand in Thailand

KWI Life Insurance in Thailand signed a five-year contract with DXC Technology to implement DXC Assure for Life and Wealth, an integrated software solution. DXC Assure for...

Consumers in SE Asia most upbeat for tech in their lives

Consumers in Southeast Asia are the most optimistic to embrace a digitally empowered future, and the most excited in the possibilities of digitalisation and...

‘Info overload’ stresses out Singaporeans

More and more Singaporeans are experiencing the effects of ‘Information Overload’ since the pandemic began, with ever-increasing number of data sources, difficulty finding information...

Frictionless KYC is not a myth or a reality (yet), but it is an...

Making the Know Your Customer (or KYC) verification standard frictionless is possible through voice AI. Here's how.

How can real-time personalisation drive your CX strategy?

Financial institutions can stay competitive by improving customer experience through digitalisation. Here are some ways how.

► Formula One Racing and High Performance Computing – Exploring the Parallels

We spoke to Sinisa Nikolic, Director Asia-Pacific - High Performance Computing and AI at Lenovo, about everything HPC — including the similarities between HPC infrastructure and Formula One.

Cybersecurity big guns launch open-source project to beef up defence

A coalition of cybersecurity and technology leaders has launched an open-source effort to break down data silos that impede security teams dubbed the Open...
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