The Australian Department of Home Affairs has started deployment of Idemia’s end-to-end border control solution, comprising kiosks and eGates in eight international airports, promising a completely seamless traveler experience.
In 2019, Idemia won the first-phase contract to upgrade the airports’ old arrivals systems with its self-service biometric kiosk solution locally named “Gen3 Kiosk.”
The kiosk went through rigorous system and user experience testing by the Ministry of Home Affairs, the Australian Border Force, as well as passengers in real-life situations.
Once it had passed all government deployment tests successfully, it was deployed at Darwin, Adelaide, Brisbane, Cairns, Coolangatta, Melbourne, Perth and Sydney airports. Installation of 109 Gen3 Kiosks marked the completion of phase one in late 2021.
The second phase of the contract involves the delivery of eGates incorporating advanced biometric functionalities and capabilities.
Travelers complete an initial 1:1 verification against their passport at the “Gen3 Kiosk” enabling a match when they present themselves at the eGate. With this solution there is no need for a token, as the traveler’s face is used as proof of their identity, ensuring a smooth and stress-free travel experience.
Idemia said that, after the strictest lock-down, Australia is now well prepared to welcome national and international travelers at its borders with the smoothest, stress-free travel experience.
“The innovative Gen3 border control solution contains advanced biometric capabilities that not only help streamline the passenger’s airport experience, but also increase security. This is the result of the Idemia team’s continued dedication to successfully deploying such an innovative and industry-leading solution,” said Wee Liang Tan, SVP at Idemia’s Public Security & Identity unit in the Asia Pacific.