Openet’s end to end Digital BSS suite has gone live to support Telkomsel’s new digital prepaid cellular service in Indonesia, called by.U.
The solution, which uses a smartphone app at its core, promises new levels of customer choice with a wide range of digital services and a self-service approach that puts the customer in control.
“We wanted a support system that could easily be configured to allow us to quickly roll out a range of new attractive offers for our digital native customers and enable us to stand out in one of the most competitive mobile markets in the world,” said Edward Ying, Telkomsel’s director of planning and transformation.
Telkomsel’s by. U service was developed specifically for millennials, who number around 44 million people in Indonesia. The model that Telkomsel use in delivering an end-to-end digital experience in this product is to eliminate system complexity, and offer a simpler process both for customers and in internal business process.
“Openet worked with partners in this project including NTT, McKinsey and 6d Technologies to implement this digital vision, built on Openet’s charging and policy platforms alongside a suite of other digital enabling tools, in 18 weeks,” said Niall Norton, CEO of Openet,
“Our partners in this success were able to leverage the Openet partner integration environment that pre-integrates a range of partner technologies to quickly, flexibly and reliably enable digital service offerings,” Norton added.