One NZ has deployed UiPath Maestro, a cloud-native orchestration platform unifying automation, AI agents, and human interaction into streamlined, end-to-end business processes.
Implemented in just five weeks, the deployment proves that AI orchestration can transform legacy-heavy operations at scale without a costly infrastructure overhaul and signals a new standard for how telcos can deliver for enterprise customers.
As a result, One NZ reduced mobile provisioning times from 10 days to under 10 minutes.
One NZ set out to transform one of their most complex back-office workflows: enterprise mobile provisioning, built across multiple disconnected systems.
Enterprise mobile provisioning spanned Salesforce, Oracle, and internal platforms, with fragmented handoffs and dependence on offshore intervention stretching order cycles to four or five days.
Manual processes introduced delays, limiting visibility across the customer order journey, and creating compounding operational complexity that demanded a fundamentally different approach.
Rather than replacing an existing infrastructure for this workflow, One NZ selected UiPath Maestro to create a modern orchestration layer connecting those disconnected systems.
AI agents now coordinate tasks across systems while software robots execute processes within applications, enabling near real-time provisioning for enterprise customers and significantly reducing operational complexity.
The solution also delivers real-time visibility and control across legacy environments, enabling faster issue resolution, sharper frontline training, and a process that scales with significantly less operational effort.
“One NZ is pursuing an ambitious goal to become the most AI-enabled telco on the planet by using AI and automation to improve customer experiences, increase operational agility, and empower employees,” said Summer Collins, chief AI and business services director, One NZ.
“AI creates a connected intelligence layer across our business, enabling us to automate across our technology landscape and continuously improve how we serve our customers while maintaining the security, resilience, and scale our organization depends on,” Collins added.
Ashley Boag, UiPath COO for the international region, said that AI adoption grows, the leading companies won’t be those with the newest tech stacks—they’ll be the organizations that move fastest with the technology they already have.
Building on this deployment, One NZ is extending UiPath Maestro into additional business-critical areas — including finance, risk, fraud, and complex IT programs, as well as broader customer and operational workflows.
