Omega Healthcare, a specialist in revenue cycle management, healthcare and clinical enablement services, tapped UiPath to transform its operations through AI-powered automation.
As part of its comprehensive digital transformation strategy, Omega Healthcare uses the UiPath Platform, including the AI Trust Layer and security governance features, to securely optimise workflows, enhance business value, stimulate growth, and increase profit margins for its clients.
The UiPath platform enables Omega Healthcare to leverage advanced AI capabilities while ensuring transparency, security, compliance, and ethical governance in all automated processes, promising to drive significant operational efficiencies and improved outcomes across its services.
With the adoption of UiPath, Omega Healthcare significantly streamlines its internal processes and sets a new standard in health documentation management. In just four years, UiPath automations have processed more than 60 million transactions at Omega Healthcare.
“Together with UiPath, we are establishing an AI-driven ecosystem that realises the full potential of healthcare for our customers,” said Rajusiva Arunachalam, VP, head of Automation and AI at Omega Healthcare.
By leveraging the capabilities of UiPath Document Understanding, Omega Healthcare applies AI to automatically extract data from various document types. Automation frees Omega Healthcare’s medical specialists from time-consuming administrative tasks to allow them to focus on delivering strategic outcomes for customers.
The integration of generative AI-powered automation enables Omega Healthcare to achieve its strategic goals, including improving operational efficiency, reducing claim denial rates, and enhancing patient engagement.
“AI-powered automation can help organisations streamline workflows and drive efficiencies, which has huge benefits such as substantial cost savings, improved accuracy, and increased productivity,” said Mark Gibbs, president, international at UiPath.
After implementing UiPath, Omega Healthcare is experiencing a 100% increase in worker productivity and a 40% reduction in time spent on documentation tasks, monthly savings of 6,700 worker hours, a 50% reduction in turnaround time, and an impressive process accuracy of 99.5%.
UiPath said these improvements not only enhance operational efficiency and cost savings for Omega Healthcare’s customers, but also deliver a 30% return on investment within the first year.
UiPath is also supporting Omega Healthcare’s efforts to enhance revenue cycle outcomes for its customers through the Omega Digital Platform. This platform is designed to assist healthcare organizations in streamlining workflows and improving financial performance by leveraging advanced technologies such as AI, robotic process automation (RPA), machine learning, and natural language processing.
