OCBC Indonesia optimises services with data, AI with Cloudera 

OCBC Indonesia has selected Cloudera to help them become a digital-first bank in the country, to offer better banking experiences for their customers. 

Through this partnership, OCBC Indonesia is looking to tap the potential of generative AI solutions and data management, analytics, and AI capabilities of the Cloudera hybrid platform. 

OCBC Indonesia’s growing in-house data science team required a hybrid strategy for data, analytics, and AI that would integrate seamlessly with the bank’s data lake and allow data scientists and business users to work seamlessly with various integrated applications.

This is intended to help the bank deliver transformer-based AI models, real-time intelligent, and personalised recommendations to customers. 

Komang Artha Yasa, CTO of OCBC Indonesia, said the company believes that adopting technology will add value to the customer experience as a strategic objective. 

“Implementing modern data technology and launching generative AI projects is one of the milestones for the bank to stay ahead and become forefront in the industry,” he said.
“The bank firmly believes that technology and customer experience are inseparable in providing solutions to consumer needs.”

Sherlie Karnidta, country manager for Cloudera Indonesia, said enterprises are eager to leverage their massive loads of data for generative AI to build custom applications and productivity tools for their customers.

She said the partnership with OCBC Indonesia will help the latter build an extensible platform that allows them to easily and flexibly build applications and leverage tools and frameworks to drive business transformation.

As part of its future strategy, the bank plans to make AI/ML available to more of its systems and users.