NTT Docomo boosts app delivery systems with UiPath

NTT Docomo, Japan’s largest telecommunications company, has leveraged the UiPath Test Suite to enhance its application delivery infrastructure and improve operational efficiency through enterprise automation. 

The suite combines AI-powered automation platform technology with best-of-breed testing capabilities to sustainably accelerate scaling through proactive testing, cross-enterprise collaboration, and a consistent approach to creating and deploying automation. 

NTT Docomo’s services and application delivery use numerous infrastructure systems to support their extensive operations in Japan. However, these systems are becoming legacy infrastructure given that they’ve been implemented for more than 30 years. 

That is why the company’s Service Design Department, which is responsible for their platform and system development, established a Legacy System Structural Reform project in 2019 to enhance infrastructure systems that have been in use for over 10 years. 

After evaluating various test automation tools, NTT Docomo decided to implement the UiPath Test Suite given its ability to test mobile applications, which also includes a server-side testing tool that’s capable of testing both the application and server operation in a single pass.

In addition, the department often conducts connection testing to verify the functionalities of mobile device applications. 

However, as the mobile applications were developed by different departments within the company or external vendors, the team faced challenges in conducting detailed test processes as they lacked the relevant technical expertise. 

To this end, NTT Docomo turned to UiPath to automate the testing process. Since deploying the UiPath Test Suite in 2021, the department has significantly reduced the mobile application test time in the learning, specification creation and execution processes from two weeks to several days. 

The UiPath Test Suite has also helped increase the frequency of mobile application releases from quarterly to bi-weekly. 

Additionally, the team was also able to perform a full test in one hour as compared to taking an entire day prior to implementing the UiPath Test Suite. 

On the other hand, the responsibility of testing was managed by single personnel called the Test Master in the past. With the UiPath Test Suite, multiple team members are now able to share test creations, eliminating the pressure for a single person to create all the tests. 

As a result, the number of test scenarios that can be developed has steadily increased. So far, 80 test scenarios have already been developed for testing the delivery infrastructure. 

As a next step, NTT Docomo is planning to expand test automation to other platforms in its Service Design Department.