Ninja Van rolls out AI-driven chat for shippers

Tech-enabled express logistics firm Ninja Van has launched Ninja Chat for Shippers, the business version of its AI-powered social messaging system, which provides shipping customers with a suite of tools for the direct management and monitoring of deliveries and orders.

“As one of the first companies to use technology to modernise the parcel delivery process in Southeast Asia, we’ve built a reputation as being a game-changer in the logistics sector,” said Tan Boxian, Ninja Van’s co-founder and chief product officer.

“The rollout of Ninja Chat is a natural progression for us, as we focus on using our technological capabilities to provide a newer and richer customer experience,” said Tan.

This follows the launch of the consumer version of Ninja Chat in late 2019, and is in line with Ninja Van’s efforts to provide hassle-free solutions to all users of its service. 

Ninja Chat for Shippers is now available in all of Ninja Van’s six operating markets across Southeast Asia — Singapore, Malaysia, Philippines, Indonesia, Thailand and Vietnam. 

The messaging app supports multiple regional languages across several of the region’s preferred social messaging platforms — Facebook messenger, Telegram, Viber, Line, Whatsapp.

Users will be able to interact with Ninja Van through a social messaging app of their choice, and will gain access to enriched shipper notifications that enable them to track their orders at every step of the delivery process, manage their pickup reservations, and have a member of the shipper support team or their dedicated account manager attend directly to their queries through Ninja Chat’s chat function.

“Developing Ninja Chat in-house allows us to deeply integrate it into our system and at the same time, customise, predict and adapt solutions that address behaviours and challenges specific to our shipping customers,” said Shaun Chong, Ninja Van’s Co-founder and CTO.

“In doing so, we can now provide highly-personalised experiences at scale that mimic the quality and immediacy of face-to-face interactions,” said Chong.