MyRepublic Digital ratchets up automation with Boomi

MyRepublic Digital, part of the Singapore-based telecommunications group, has implemented the Boomi AtomSphere Platform to achieve higher levels of efficiency, performance, and ultimately a better experience for customers. 

A recently launched technology business spin-out, MyRepublic Digital helps operators achieve their business outcomes with its readily deployable cloud-native multi-tenant software as a service (SaaS) platform, Encore. 

To enhance the efficiencies of the Encore platform, and its real-time decision-making capabilities, without compromising on scalability or security, MyRepublic Digital selected Boomi’s integration platform as a service (iPaaS). 

“With Boomi, we’ve been able to expand the scope of our automation and increase Encore’s end-to-end order processing efficiency, which ultimately helps us deliver the frictionless experience customers expect from digital brands,” said Gary Liew, managing director of platform at MyRepublic Digital. 

“For instance, we’ve observed a marked reduction in customer waiting time for modems between one and two business days, allowing us to provide faster service,” said Liew.

With Boomi’s low-code iPaaS, MyRepublic Digital has successfully performed automation enhancements to its Encore platform as well as enabled reusable configuration for integration with third-party vendors and partner payment gateways. 

This has helped the telecommunications provider simplify its digital ecosystem through Boomi’s vast selection of technology and application connectors. 

As the digital engine behind a telecom operator’s business support systems (BSS) and operations support systems (OSS) as well as its customer experiences, MyRepublic Digital’s Encore platform manages a multitude of live processes across order fulfilment, billing, service assurance, mobile apps and chatbots, with an API section that has surpassed 25 million transactions. 

Since its initial deployment in 2019, Boomi’s API management tool has supported the growth of MyRepublic Digital’s platform with approximately 3.5 million transactions added per quarter as of December 2022.

“We appreciated how the Boomi AtomSphere Platform kept the customisation of interfaces at a minimum, which accelerated the integration process,” said Liew.

“Scalability, flexibility, and simplification to accelerate transformation are principles that both we and Boomi share, and our success together has allowed us to explore new facets of what we can deliver better,” he added.