Minor Hotels has rolled out Oracle OPERA Cloud across 106 of its hotels, resorts, and branded residences in 59 countries and added Oracle OPERA Cloud Central, further strengthening its central reservation and distribution capabilities.
“At Minor Hotels, digital transformation is about far more than modernising systems. It is about building a connected commercial ecosystem that unifies our brands, our data and every guest interaction across the journey,” said Ian Di Tullio, chief commercial officer, Minor Hotels.
Faced with rapid expansion across the Asia-Pacific, the Middle East, Africa, and Australasia, Minor Hotels recognised the need to move beyond legacy on-premises systems that limited agility and scalability.
The transition to a cloud-native platform established a centralised and flexible cloud technology foundation with security capabilities designed to support long-term growth. This includes eliminating the cost and complexity of managing property-level servers, which can delay deployment timelines and benefit from automated updates that reduce downtime and enhance business continuity.
In addition, Minor Hotels is creating a consistent operational data foundation that supports a more unified view of their guests across their portfolio, enabling a consistent experience across brands including Anantara, Avani, NH Collection, NH Hotels, Tivoli and Oaks.
This shift positions IT as a proactive enabler of business performance and innovation rather than a reactive support function. For example, leveraging Oracle Hospitality Integration Platform (OHIP), which supports seamless connectivity across a broad ecosystem of partners and proprietary products, Minor Hotels can continually add new capabilities to meet the needs of its guests and business.
“In today’s hospitality landscape, integration is critical,” said Thiru Tholtan, VP of solutions for hotel technology at Minor Hotels. “OHIP gives us the flexibility to innovate quickly, from developing our own paperless check-in solutions to integrating best-in-class third-party services. It creates a truly connected platform that evolves with our needs.”
The modular, open architecture enables Minor Hotels to scale innovation across markets while maintaining a consistent core technology framework.
“Digital is the backbone of modern hospitality,” said Laura Calin, SVP at Oracle Consumer Industries. “With OPERA Cloud, Minor Hotels can move beyond fragmented systems to unify data and workflows, personalise guest experiences, and adapt as expectations evolve, helping to reduce friction so its teams can focus on the human connections that define great hospitality.”
Minor Hotels continues to invest in its OPERA Cloud transformation journey, with the next phase of deployments extending to hotels across Australia and New Zealand.
