Manufacturers are investing in observability to optimise uptime and improve productivity, cross-team collaboration, and strategic decision making, according to a report from New Relic.
This is based on insights from 285 technology professionals and was developed in association with the 2023 Observability Forecast.
The report highlights the importance of implementing full-stack observability, with respondents reporting a higher return on investment (ROI) after adoption.
Additionally, 65% of industrials, materials, and manufacturing respondents said their mean time to resolution (MTTR) has improved since adopting observability.
The report found that the primary strategies and trends driving observability include security (50%), AI technologies (44%), and IoT technologies (43%).
“As manufacturers across the Asia-Pacific region accelerate their digital transformations, they are recognising the critical role of observability in optimising operations and customer experience,” said Peter Marelas, field CTO and APJ at New Relic.
“Forward-thinking manufacturers are gaining a competitive edge by leveraging full-stack observability to enhance operational efficiency, mitigate risks, and deliver superior customer experiences,” said Marelas.
Close to half (44%) of manufacturing organisations said AI technologies were driving observability needs. The combination of technologies like observability and AI are creating greater insights into telemetry data and are crucial to addressing the surmounting complexities of growing data sets.
Observability is critical to the success of AI, since it helps teams to understand their telemetry data, how to improve MTTR, and enables developers to easily apply fixes to code-level errors in their integrated development environment (IDE). It also increases automation for rapid alerts while improving incident detection and resolution.
Manufacturing organisations that had achieved full-stack observability saw a substantial rate of improvement in MTTR, with 34% reporting an improvement by 25% or more since adopting observability.
These organisations also experienced less frequent high-business-impact outages, with 30% reporting outages at least once a week, compared to the average of 32%. Additionally, just 12% of responses estimated outages cost their organisations more than $1 million per hour compared to 21% overall.
More than half (51%) of manufacturing organisations said that observability improves cross-team collaboration and strategic decision making.
When it came to what improved their life the most, nearly half (47%) of practitioners said observability increases productivity and that they can find and resolve issues faster.
